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  • How do I get started on DualMint?
    Visit dualmint.com. Click "Marketplace". Choose the Polygon chain and sign up using your email, Google, social media account or external wallet like metamask. Explore available RWATs and select your desired assets. Follow the prompts to complete your purchase using crypto or credit card. Access and manage your assets from your profile.
  • What are RWA Tokens (RWAT)?
    RWA Tokens (Real World Asset Tokens) are proposed by DualMint to replace traditional NFTs for real-world assets. They ensure provenance, authenticity, and traceability by providing a transparent and immutable record of ownership on the blockchain, preventing counterfeiting, and enhancing supply chain transparency.
  • Why buy the real asset or collectible through a (RWAT)? What’s the point?
    To answer simply: Flexibility. Compared to real collectible ownership, purchasing an RWAT gives you options when owning an asset. You can do more than if you owned the asset in real life. You fractionalize it and break it into smaller components to unlock liquidity without losing ownership or buy a small fraction to make entry into ownership more attainable. The options will only increase as the technology matures.
  • Do I get to take ownership of the real asset?
    If you want! If you wish to redeem the RWAT, just let us know and we'll step you through the shipment process. But, if you wish to hold it in our warehouse, that's up to you. Hold it and offer it up for sale in a future date. That's what makes this process so amazing!
  • What if I don't have a crypto wallet?
    When you sign up with us, we allow you to use your social media account. A crypto wallet is created automatically during this process. Click on your profile icon on explore.dualmint.com , In the drop-down menu, select your wallet address.
  • Who provides insurance for assets within Dualmint's ecosystem?
    Our bonded warehouses ensure assets while in storage, and partnered shipping companies cover transit insurance.  When collectors aim to mint their collections, they must select an insurance option for transportation to our warehouse. Similarly, buyers looking to redeem their RWATs need to choose an insurance option for delivery to their preferred address. We initiated our project with top-tier ecosystem partners and are continuously expanding our network to support our clients' needs.
  • How do I know the asset is authentic?
    We work with ecosystem partners such as galleries, subject matter experts, and a host of industry experts to validate the authenticity of each collectible as they are onboarded onto the platform. Nobody can completely guarantee the authenticity of the asset. However, we will always disclose the proof of provenance and the parties that hav been involved in rendering their expert opinion. This way, you can feel confident about the authentcity and value of the high- value assets you're acquiring through our platorm.
  • How do royalties work?
    We value our Collectors and Creators. They are the ones who take the first risk in the acquisiton of a collectible. When you buy an asset from DualMint, we ensure that the Creator is attributed the highest portion of the royalty. We also recognize the importance of our buyers and sellers. That's why we have created a protocol where past owners of the RWAT will also collect a portion of the royalty. A guaranteed income stream for all buyers and sellers as long as the RWAT is being bought on our marketplace.
  • Can I mint an asset immediately?
    Our protocol doesn't work that way. We take necessary security steps to ensure every asset that has been minted on our platform has gone through the necessary steps to verify it is real and authentic. The step by step process is outlined on partner page on explore.dualmint.com. We need to store the asset in secure location first, before undertaking the authentication process, once this has been complete the asset will be ready to mint.
  • Where can I see purchase history for an RWAT? Is purchase history visible on DualMint?
    The purchase history on DualMint is not visible; transactions can be viewed on polygonscan.com
  • Does DualMint have its own token, and what role does it play in the ecosystem?
    The DualToken is our native token at the heart of our ecosystem. DualToken is a digital currency used within Dualmint for transactions, platform fee payments, and exchanges for products and services.
  • How can i earn DualToken?
    You can earn DualTokens through weekly AMAs, Telegram games and challenges (To be announced on discord, telegram games and social media.) Stay tuned!
  • What blockchain is DualToken on and are there gas fees involved in transactions?
    DUAL is on the Polygon blockchain.Yes, transactions on Polygon require a small amount of MATIC as gas fees.
  • Is DualToken currently listed on exchanges?
    No, DUAL is not listed yet. A listing is planned for Q4 of 2024. (stay tuned!)
  • How do I claim DualToken airdrop?
    Submit your wallet address on our wallet submission form shared within our Telegram & Discord community, and we will airdrop DualTokens to you which will be found in your submitted wallet address.
  • What type of RWATs does DualMint specialize in?
    DualMint specializes in a diverse range of RWATs beyond collectibles, including unique projects and products on its platform, like ,LuxEmerald, EcoWash Token, Art Whiskify all authenticated through DualProvenance.
  • How do I check the authenticity of the original asset upon receipt?
    The Items have been sent to a DualMint partner warehouse for physical provenance verification and are tagged with a tamper-proof CQR sticker.
  • What are the standards for proof of asset authenticity?
    Proof of asset authenticity is our DualProvenance, ensured through verification at a DualMint partner warehouse, application of a tamper-proof CQR sticker, and detailed metadata collection.
  • How do I buy an RWAT with crypto on DualMint?
    There are 2 options for buying depending on the seller’s choice - direct sale or timed auction. Visit explore.dualmint.com, choose the Polygon chain, and sign in with an external wallet like MetaMask. Ensure you have sufficient crypto balance, then go to the marketplace, Identify the RWAT you would like to purchase, choose the quantity, and proceed with the minting process using crypto as your payment method. After successful payment, download your provenance document from the assets section under your profile icon.
  • What happens to the physical asset when I purchase the RWAT?
    RWATs on our platform are one-to-one representation of a real world asset. Once you purchase an RWAT, you have a right to redeem the RWAT for delivery of the collectible or asset. Or you can leave it in our warehouse and trade the RWAT later. It's that simple!
  • How do I take delivery of the asset and what happens to the RWAT?
    Once you are ready to enjoy your fine wine, or to admire that artwork in your living room, let us know! We will arrange shipment to you. You'll be informed of the insurance requirements, shipping fees, and other handling fees required.
  • How can I purchase an RWAT on DualMint using a credit card?
    To buy an RWAT on DualMint, visit explore.dualmint.com, choose the Polygon chain, and sign in using Google or social media. Identify the RWAT You would like to purchase. Select the number of RWATs you want, proceed to the minting process, choose a credit card as your payment option, and enter your card details. Once payment is successful, go to your assets under your user icon and download your provenance document.
  • What are the fees for using credit cards, and are they the only option to buy from fiat?
    The fee for using a credit card is approximately 3%. You can also buy USDT from your accounts and use it to purchase RWATs on our marketplace.
  • Can I swap an RWAT for another asset class on the marketplace?
    RWATs currently cannot be directly swapped for other asset classes on the marketplace. This is because each tokenized real-world asset represents a unique project with distinct benefits. However, you can manage your RWATs by buying and selling them using our ecosystem token, DUAL
  • Can I buy crypto through your platform, and how does it work?
    We're currently focused on listing with leading cryptocurrency exchanges (CEX & DEX) to offer seamless crypto buying options within our platform. This functionality is expected to be available starting Q4 2024. Stay tuned for further announcements on our social media channels! In the meantime, you can conveniently purchase RWATs directly using your credit card through our secure partner, Wert.
  • How do I earn rewards from selling?
    Well, first of all, you are selling your NFT through a platform that has millions of potential buyer. If people like your collectible, you'll get the best price. But, best of all, you earn royalties through each subsequent trade of the NFT. As long as the NFT is being offered through our platform, you'll earn perpetual royalty.
  • Why should I sell my collectibles or intangible assets as an RWAT?
    It's not just any RWAT. The DualMint RWAT provides two unique features: our dual provenance protocol allows the legal provenance of the RWAT to be tracked in a real world document as well as in the metaverse; plus our royalty protocol guarantees a perpetual income stream for each buy and sell. RWAT also helps bring together a community and make the asset more accessible to the general masses.
  • Do I have to ship my asset to your facility for it to be sold?
    "It depends". If you're the occasional collector, we'd love to get to know you and your collection better. So it's best if we can see it. We have relationships with brands also. In those cases, we trust that those brands will hold the goods in good stead. Why incur the extra handling when we don't need to?
  • Who determines the listing price of my asset?
    The short answer is You Do! You set the price. Our appraisers will provide you with an opinion. But in the end, it's all you!
  • Who covers my asset if it's damaged in transit or stolen from the warehouse?
    Our network of insurance partners guarantees coverage for all assets at their appraised value, providing insurance against fire, theft, and damage while in the warehouse.
  • What happens to the ownership of the physical asset if I sell the RWAT?
    Whoever owns the RWAT, owns the physical good. Through our counter-proof technology solution, the ownership of the physical is tied directly and autonomously to the RWAT, so when ownership changes on the marketplace, this is updated simultaneously with the warehouse of where it is stored.
  • Can i list my asset or collectibles on DualMint? What’s the process like?
    Yes , you can. You would have to sign up on our partnership section here , click on "list a project" and proceed to do the following: Submit Your Project: Provide detailed information about your products and how you envision them as NFTs. Admin Review: Our team will review your submission for approval. Legal Compliance: We ensure all projects meet legal standards before proceeding. NFT Creation: Once approved, we assist in the creation and deployment of your NFTs. Market Your NFTs: Gain insights and support on marketing strategies to maximize the impact of your NFTs.
  • What is Dual Provenance Protocol?
    The DPP is our way to ensure that the legal provenance of an asset exists both in the real world and in the metaverse. Trust is so important that we've staked our technology reputation on the Dual Provenance Protocol. We guarantee that the legal provenance points to the block chain and that the blockchain can reference the legal provenance.
  • How does DualMint differentiate itself in the RWA marketplace?
    DualMint targets high-value assets and offers a curated, exclusive experience with a focus on brand-centricity, authenticity, and provenance.
  • Why is Legal Provenance important?
    You're spending a lot of coin on a luxury good, why wouldn't you want legal provenance to prove it's what it claiming to be?
  • How does the bidding process work?
    All of our collectibles are priced in USDT. Just ensure that you have enough funds in your wallet and place a bid. When the auction is over, we'll let you know if the RWAT is yours!
  • What Token Protocol standard Do you Use when Minting RWATs?
    ERC1155
  • How does our Dual Provenance Protocol work?
    It establishes a bi-directional link between digital provenance on the blockchain and physical provenance of RWAs, incorporating legal validations and secure digital signatures.
  • What services does Dualmint offer beyond tokenization?
    Dualmint provides a holistic approach to asset management, including logistics, data privacy, legal document management, anti-counterfeiting measures, and insurance. We also operate a marketplace.
  • How does tokenization work on DualMint ?
    Tokenization on Dualmint starts with verifying your asset's authenticity by providing proof and relevant certificates. The asset is then stored in a secure, Dualmint-approved warehouse for further checks. We require Certificates of Authenticity but don't appraise value. While we aim to reduce counterfeits, our main goal is to ensure the asset's legitimacy. Once verified, the asset is tokenized on the blockchain and stored securely, making it ready for digital transactions without physical exchange. If you are looking to tokenize your assets, start here
  • How do referrals work on DualMint?
    The referral program on DualMint allows you to earn 7,000 Dual Token by inviting 5 friends. DualToken rewards are distributed at the end of each month, and you will only receive the DualToken airdrop after your 5th referral. Learn more
  • How do I take part in the referral program?
    Go to explore.dualmint.com, log in, and click on your profile icon. Under the dropdown, select "Referrals" to get your unique referral link. Share the link with friends and earn 7,000 DualTokens and other rewards based on the number of referrals.
  • How do I track my referrals and rewards?
    You can access and claim your rewards on the referral dashboard. This can be accessed on explore.dualmint.com, by clicking your profile icon and selecting “Referrals” in the drop-down menu.
  • What support is available if I have issues with my account?
    If you have issues with your account, you can reach out for support by dropping your inquiry on our Telegram community or submitting your query in the help section on our website.
  • Are there educational resources available for beginners on DualMint?
    Yes, tons. Find out on our blogs section, podcast, webinars, youtube interview
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